Right of Withdrawal

In accordance with article 10 of Decreto-Lei n.º 24/2014, of 14 February, you have the right to withdraw from your purchase contract within 14 days without giving any reason. The withdrawal period starts from the day you receive the goods.

To exercise this right, please notify us clearly (e.g., by email to orders@plata.pt) of your decision to withdraw before the 14-day period expires.

Returned items must:

• Be unused and in perfect condition.
• Not show signs of use beyond what is necessary to establish their nature and functionality.

Refunds will be processed within 14 days of receiving the returned goods or notification of withdrawal, including the original shipping cost (except additional costs from choosing a more expensive shipping method).

Alternative Dispute Resolution (RAL)

If you have any disputes regarding your purchase, you may use the Alternative Dispute Resolution system for consumer conflicts (Resolução Alternativa de Litígios de Consumo – RAL).

The authorized arbitration centers in Portugal can assist with resolving consumer disputes without going to court. For more information or to start a resolution procedure, visit the official consumer platform.