GDPR Privacy Policy – plata.pt
Last updated: July 20, 2025
This Privacy Policy explains how Plata (“Company”, “We”, “Us”, or “Our”) collects, uses, and discloses your personal data when you use our website and services. It also informs you of your rights under the General Data Protection Regulation (GDPR) and how the law protects you.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Data Controller
For the purposes of the GDPR, the data controller is:
Plata
Email: orders@plata.pt
Country: Portugal
2. Definitions
“Account” – a unique account created for you to access our services.
“Cookies” – small text files stored on your device to collect and store certain information.
“Personal Data” – any information relating to an identified or identifiable individual.
“Service” – the Plata website and e-commerce store.
“Service Provider” – third-party companies or individuals who process data on behalf of Plata.
“Usage Data” – information automatically collected when you use the Service (e.g., IP address, browser type, pages visited).
“You” – the individual using the Service, or the company/legal entity on whose behalf such individual uses the Service.
3. Types of Data We Collect
Personal Data: When you place an order, create an account, or contact us, we may collect your name, email address, phone number, billing and shipping address, and payment information (processed securely by our payment provider).
Usage Data: We automatically collect information such as IP address, browser type and version, pages visited, time and date of your visit, device information, and referring URLs.
Cookies: We use cookies to improve your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings.
4. How We Use Your Data
We use your personal data to:
- Process and fulfill your orders;
- Manage your account and provide customer support;
- Send order updates and service-related communications;
- Inform you of promotions, offers, and news (if you opt-in);
- Improve our website, services, and user experience;
- Comply with legal obligations.
5. Legal Basis for Processing (GDPR)
We process your personal data under one or more of the following legal bases:
- Your consent (e.g., for newsletters or marketing);
- Performance of a contract (e.g., fulfilling your purchase);
- Legal obligations (e.g., tax compliance);
- Legitimate interests (e.g., fraud prevention, analytics).
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Data Transfers Outside the EU
Our website is hosted on Hostinger servers, which may be located outside the European Union. Additionally, we use third-party services that may process your personal data outside the EU. We ensure that all such transfers comply with applicable data protection laws by implementing appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to protect your personal information.
8. Sharing of Personal Data
We may share your data with:
- Service Providers (e.g., payment processors, shipping companies);
- Analytics and marketing tools (e.g., Google Analytics);
- Legal authorities, if required by law.
We never sell your personal data.
9. Your GDPR Rights
As an EU/Portugal resident, you have the right to:
- Access your personal data;
- Request correction of inaccurate data;
- Request deletion of your data (“right to be forgotten”);
- Restrict or object to data processing;
- Request data portability;
- Withdraw consent at any time.
To exercise these rights, contact us at orders@plata.pt.
You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD) – the Portuguese Data Protection Authority.
10. Children’s Privacy
Our website is not intended for anyone under the age of 16, and we do not knowingly collect personal data from children.
11. Security of Your Data
We use appropriate technical and organizational measures to protect your personal data. However, no online transmission is 100% secure.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact us at:
📧 orders@plata.pt